Privacy Policy

Effective Date: 27 April 2025
Last updated: 20 September 2025

Hertfordshire Piling Contractors is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and share your information when you use our website www.hertfordshirepilingcontractors.co.uk. We provide information and an enquiry channel for piling and related services in the local area.

We are based in Surrey, United Kingdom. If you have any questions about this policy, contact us at hello@hertfordshirepilingcontractors.co.uk.

Who is the Controller

For personal data collected via this Website, Hertfordshire Piling Contractors acts as an independent controller under UK GDPR. Where we share your enquiry and project information with a suitable locally based piling contractor so they can respond with a quotation, that contractor becomes an independent controller of the personal data they receive and will process it in accordance with their own privacy policy.

Hertfordshire Piling Contractors is engaged by piling companies to generate customer enquiries. We act as an intermediary by collecting information from prospective customers and passing it to contractors for the purpose of preparing quotes.

Personal Data We Collect

We may collect the following personal data that you provide to us:

• Name
• Email address
• Telephone number
• Site address or project address
• Message or enquiry details
• Architect’s plans, structural drawings, engineer’s drawings, and specifications (where provided)

We also collect certain data automatically when you use the Website:

• IP address and device information
• Website usage data collected via cookies and analytics tools (see Cookies and Tracking below)

We do not collect payment information via the Website at this time.

Sources of Personal Data

• Directly from you when you submit forms, send emails, or otherwise communicate with us
• Automatically through your use of the Website via cookies and similar technologies

How We Use Your Data

We use your personal data to:

• Respond to and manage your enquiries
• Forward relevant enquiries and project details to a suitable piling contractor so they can provide a quote
• Manage potential customer relationships and maintain limited records of referrals
• Improve Website performance and user experience
• Ensure Website security and prevent misuse or fraud
• Comply with legal and regulatory obligations

Lawful Bases for Processing

Our lawful bases for processing your data include:

• Consent for certain activities, for example when you submit a contact form and for non-essential cookies where required
• Contract where processing is necessary to take steps at your request prior to entering into a contract or facilitating a quotation
• Legitimate interests which include operating our Website and business, generating and referring enquiries to suitable contractors, keeping limited records of referrals, and ensuring security
• Legal obligations where we must process data to comply with the law

Sharing Your Data

We do not sell or rent your personal data.

We may share your data with trusted service providers acting under our instructions, such as website hosting and maintenance providers, email service providers, IT security partners, and analytics providers. These providers act as processors and are subject to appropriate contractual safeguards.

Where relevant to your enquiry, we will share your details and project information (including site address, drawings, and specifications, if provided) with a suitable locally based piling contractor so they can contact you directly and prepare a quotation. Once a contractor receives your enquiry, they act as an independent controller of that data.

If a contractor or service provider is located outside the UK, we will ensure appropriate safeguards are in place for international transfers, such as approved standard contractual clauses or the UK International Data Transfer Agreement.

Data Storage and Retention

Your data is stored securely. We retain enquiry data and any project documentation you provide for up to 12 months unless a longer service relationship is established, or a longer period is required by law or to establish, exercise, or defend legal claims. If we have referred your enquiry, the contractor may retain your data in line with their own retention policy.

Security

We implement appropriate technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or damage. However, no system can be guaranteed to be 100 percent secure.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing based on legitimate interests
• Request restriction of processing
• Request data portability
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us at hello@hertfordshirepilingcontractors.co.uk. We will respond within one month. We may request proof of identity before responding to certain requests.

You can contact the ICO at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, via ico.org.uk or by calling 0303 123 1113.

Providing Your Data

You are not legally required to provide personal data to use the Website. However, if you choose not to provide certain information, we may be unable to respond to your enquiry or obtain quotations from contractors.

Cookies and Tracking

We use cookies and similar technologies to understand user behaviour and improve functionality. Non-essential cookies will only be used with your consent where required by law. For full details, please see our Cookie Policy.

Children’s Privacy

Our Website is intended for adults and business users. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us so we can delete it.

Automated Decisions

We do not use your personal data for automated decision making that produces legal or similarly significant effects.

Links to Third-Party Sites

Our Website may contain links to third-party websites. Those sites have their own privacy practices. We are not responsible for their content or privacy policies.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Please check back periodically to stay informed.